About the inquiry

About the inquiry

Contact ES-CON ASSET MANAGEMENT Ltd.
Address Try Edge Ochanomizu Bldg. 12F, 4-2-5 kandasurugadai, Chiyoda-ku, Tokyo, 101-0062, Japan
Phone +81-3-6853-6161
Hours 9:00AM – 5:00PM (Closed on weekends and holidays and new years)

Complaint Processing Measures and Dispute Resolution Measures

We handle and resolve complaints and disputes received from our customers regarding financial product transactions, through the support of The Investment Trusts Association, Japan Investment Advisers Association, and Type II Financial Instruments Firms Association.
The Investment Trusts Association, Japan Investment Advisers Association, and Type II Financial Instruments Firms Association partner with Financial Instruments Mediation Assistance Center to handle such complaints and disputes. Please contact below for inquiry regarding our transaction of financial products.

Contact Financial Instruments Mediation Assistance Center(FINMAC)
Address Daini Shoken Kaikan 2-1-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo, 103-0025
Phone 0120-64-5005 (Toll‐free in Japan)
Hours 9:00AM – 5:00PM (Closed on weekends and holidays)
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